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A journey combining the best of Colombia and Peru, bringing together vibrant cities, heritage, gastronomy, nature and culture. Discover Medellín and its urban transformation, the colonial charm of Cartagena and the Caribbean beaches of the Rosario Islands. In Lima, explore its historic heritage, enjoy the Magic Water Circuit and experience Peru’s renowned gastronomy through a unique culinary tour. Continue to Cusco, the Sacred Valley and the incredible Machu Picchu, completing an unforgettable journey between the Andes and the Caribbean.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: CITY OF ORIGIN - MEDELLÍN
Arrival in Medellín known as the city of eternal spring, transfer from Rionegro airport to the chosen hotel.
Accommodation in Medellín.
Grades: For arrival transfers, the nighttime schedule applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a surcharge applies for nighttime transfers.
DAY 02: MEDELLÍN (City Tour)
Breakfast at the hotel.
8:30 AM At the agreed-upon time, we will begin a wonderful panoramic tour of the city. We will start in the prestigious El Poblado district, the city's financial, hotel, and commercial center. We will visit Nutibara Hill, at the summit of which stands a replica of a typical Antioquian village. From there, we will enjoy panoramic views of the Botanical Garden, Explora Park, the Park of Desires, Barefoot Park, the Metropolitan Cathedral , and finally, we will arrive at Botero Plaza, where we will find 23 of the exotic bronze sculptures donated by the Colombian master Fernando Botero. During the tour, you will also ride the Medellín Metro, the city's mass transit system , a model of mobility in Latin America. At the end of the tour, we will return to the hotel.
Accommodation in Medellín.
Operation : Regular Mondays, Wednesdays and Fridays except for January 1st, May 1st and December 25th.
DAY 03: MEDELLÍN - CARTAGENA DE INDIAS
Breakfast at the hotel.
At the designated time, transfer from the hotel to Medellín airport for your flight to Cartagena (airfare not included). Upon arrival in Cartagena, also known as the walled city, you will be met and transferred from Rafael Núñez Airport to your chosen hotel.
Check-in and accommodation.
Accommodation in Cartagena.
Note: For departure transfers, nighttime transfers apply between 9:00 PM and 9:00 AM. For arrival transfers in Cartagena, this applies to flights between 7:00 PM and 6:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
DAY 04: CARTAGENA (City Tour with San Felipe Castle)
Breakfast at the hotel.
At the agreed-upon time, meet one of our representatives in the hotel lobby to begin a fascinating tour of the Museum City . Its streets and surrounding areas dazzle with the charm of architecture that blends colonial, republican, and modern styles. During this tour, you will explore the vibrant modern district of Bocagrande and then visit the iconic San Felipe de Barajas Castle , built in 1657. We will continue with a short walk through the city's historic center, which, along with San Felipe Castle and its fortifications, was inscribed on UNESCO's prestigious World Heritage List in 1984. Finally, we will head to the Emerald Museum, where you will discover the fascinating evolution of this mineral, the rarest, most valuable, and most exclusive in the world.
Accommodation in Cartagena.
Operation: Monday to Friday 2:00 PM - Saturdays, Sundays and holidays: 9:00 AM.
Notes: Applies to hotels within the urban area: Bocagrande, Historic Center, Getsemaní, and La Boquilla. Manzanillo area: Hotels in the area; passengers staying in the Manzanillo area must arrive independently at the meeting point provided by Panamericana.
DAY 05: CARTAGENA (Beach Day)
Breakfast at the hotel.
Departing from La Bodeguita Pier by speedboat to the included island, you can enjoy coral beaches and a variety of reef wildlife, ideal for relaxing or taking part in optional activities such as diving, snorkeling, hiking, and more. Below you will find details about each island:
* San Pedro de Majagua: Located on Isla Grande, 45km from the city of Cartagena, it is part of the 31 islands that make up the Rosario National Natural Park; after an hour's journey in a speedboat you will arrive at this magical place of rest and relaxation that offers two access points to the sea, one a little quieter and without noise than the other according to your preference; while there you can take optional activities such as relaxing massages, walks, mangrove tours, visit the Aquarium, diving, snorkeling, among others .
Includes : Hotel-dock-hotel transfer, shared (non-exclusive) boat transport, welcome cocktail, lunch (starter, main course, non-alcoholic beverage and dessert) and dock tax
Not included: optional activities, unmentioned expenses.
Operation : Every day except January 1st of each year.
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:30 hrs at gate # 3 to complete the boarding registration protocol. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone spinal surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
*Isla del Encanto: In the Rosario Islands National Park , located approximately 45 minutes by boat from Cartagena, you can enjoy the beach and social areas designated for day tour visitors, which include chairs, lounge chairs, and sunbeds. Of course, you can participate in optional activities if you wish, or simply enjoy the Colombian Caribbean Sea in this area. During the day, you will enjoy a typical semi-buffet lunch served with choices of fish, chicken, and meat.
Includes : Shared boat transportation Cartagena-Isla del Encanto-Cartagena (not exclusive), buffet lunch served (includes non-alcoholic beverage).
Not included: Hotel transfers to and from the pier (If you are staying at a hotel in the Bocagrande or northern area, the hotel offers complimentary transfers to the pier; the return trip from the pier to the hotel is at your own expense). Not included: Pier tax (approx. $7.00), optional activities, unmentioned expenses, or towel service (we suggest bringing your own from Cartagena).
Operation : Every day
Notes : Passengers must arrive at the La Bodeguita dock no later than 08:00 hrs. It is important to arrive about 15 minutes early. The usual return from the Island to Cartagena is at 15:00 hrs (depending on weather conditions, the departure may vary from approximately 14:30 pm).
Restrictions : This excursion is not suitable for pregnant women or people with spinal problems or who have undergone surgery due to the boat's movements. Intoxicated individuals and pets are not allowed on board.
DAY 06: CARTAGENA DE INDIAS - LIMA
Breakfast at the hotel.
Last day of your trip before continuing your journey, make sure you take home the best memories. At the designated time, transfer from the hotel to Cartagena Airport for your flight to Lima, Peru .
Grades: For departure transfers, the nighttime schedule applies to flights between 9:00 PM and 9:00 AM. The rates shown are for daytime transfers; a supplement applies for nighttime transfers (please consult your advisor).
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 07: CITY TOUR OF COLONIAL AND MODERN LIMA + MAGIC WATER CIRCUIT
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Between 5:40 PM and 6:10 PM, you will be picked up again to go to the "Magic Water Circuit ." There you will find ornamental fountains whose powerful jets blend with the rhythm of classical music, and spectacular lasers that merge with the flowing water, creating multicolored shapes that allow you to imagine a cybernetic future for a few minutes. This recreation center consists of more than a dozen fountains , each with its own display of geysers that propel water to heights of over 80 meters. It's worth noting that this park holds the Guinness World Record for the largest fountain complex in the world, a very important award and a source of pride for Peruvians. With nothing more to add, let yourself be carried away by the spectacle of water, light, music, and images . Return to the hotel.
Accommodation in Lima.
DAY 08: LIMA GASTRONOMIC TOUR: INTERACTIVE GOURMET EXPERIENCE
Breakfast at the hotel.
Between 9:00 and 9:30 AM , we will pick you up from your hotel. This Lima food tour begins in a charming garden with an organic Peruvian coffee shop in the colonial and bohemian district of Barranco. We'll explore colorful streets and culturally significant landmarks, such as the Bridge of Sighs, always accompanied by traditional and unique Peruvian flavors. Next, you'll visit a traditional market to sample local fruits, discover other ingredients, and learn about their influence on the evolution of world cuisine. The next stop is a lovely, upscale restaurant in the San Isidro district where you'll have the opportunity to enjoy a pisco sour along with a tasting menu of delicious dishes that highlight Peru's superfoods. At the final stop, a variety of gourmet Peruvian dishes awaits you at Huaca Pucllana, a restaurant considered a must-visit on your trip to Lima. Next to an archaeological complex of pre-Incan ruins, you'll end the day with dishes and an ancient dessert with a modern twist. Return to your hotel.
Accommodation in Lima.
DAY 09: LIMA - CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Transfer to the airport for your flight to the magical city of Cusco . Upon arrival, our team will give you a warm welcome and take you to your chosen hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 10: SACRED VALLEY OF THE INCAS
Breakfast at the hotel.
7:30 to 8:00 AM Hotel pick-up . We'll head to the impressive archaeological complex of Pisaq and its famous traditional artisan market, known on social media for its beautiful handicrafts. You'll love the variety and vibrant colors of this place!
We continue our journey along the banks of the Vilcanota River, enjoying spectacular scenery, until we reach Urubamba. Here, you can savor an exquisite lunch, a culinary experience that will delight your senses.
Next, we'll visit Ollantaytambo, one of the last living Inca towns. Its streets maintain the same layout as in Inca times, and we'll explore its magnificent archaeological complex. It's like stepping back in time!
To end this day full of history and culture, we transferred to our hotel in the enchanting Sacred Valley of the Incas.
Accommodation in the Sacred Valley.
DAY 11: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with breathtaking curves, offering spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, ceremonial sites, and urban areas. Energy emanates from the entire place. After a guided tour, we will return to the town to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Overnight in Cusco.
DAY 12: CUSCO - LIMA
Breakfast at the hotel, enjoying the last moments in the City of the Incas .
At the agreed-upon time, our team will transfer you to Velasco Astete Airport in Cusco for your return flight to Lima. Thank you for visiting Cusco!
Flight Cusco - Lima (Not included)
Arrival in Lima, reception and transfer to the hotel.
Accommodation in Lima.
DAY 13: LIMA - CITY OF ORIGIN
Breakfast at the hotel, enjoying the last moments in the City of the Viceroys.
At the agreed-upon time, our team will transfer you to Jorge Chavez Airport for your flight back to your country. Thank you for visiting Colombia and Peru!
End of services
HOTELES SUGERIDOS:
MEDELLIN:
3* TURISTA: DIX | CAFÉ HOTEL | VIVRE
3* TURISTA SUPERIOR: BH POBLADO | POBLADO ALEJANDRÍA
4* PRIMERA:DIEZ HOTEL | POBLADO PLAZA | ESTELAR SQUARE
4* PRIMERA SUPERIOR: FARANDA COLLECTION MEDELLÍN | FOUR POINT BY SHERATON MEDELLÍN | ESTELAR MILLA DE ORO
5* LUJO: YORK LUXURY SUITES | NH COLLECTION ROYAL MEDELLÍN | PARK 10
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CARTAGENA DE INDIAS:
3* TURISTA: ATLANTIC LUX | GHL RELAX CORALES DE INDIAS
3* TURISTA SUPERIOR: HOLIDAY INN EXPRESS | BOCAGRANDE
4* PRIMERA: DANN CARTAGENA
4* PRIMERA SUPERIOR: ALMIRANTE | CARIBE BY FARANDA GRAND | AMÉRICAS CASA DE PLAYA
5* LUJO: HYATT REGENCY CARTAGENA | AMÉRICAS TORRE DEL MAR | ESTELAR CARTAGENA DE INDIAS
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
URUBAMBA
3* LIGHT: BAMBOO LODGE, ANDES DE URUBAMBA, MABEY VALLE
3* TURISTA: VILLA URUBAMBA, SAN AGUSTIN URUBAMBA
3* TURISTA SUPERIOR: LIFE HOTEL, DEL PILAR OLLANTAYTAMBO, TIERRA VIVA, HACIENDA DEL VALLE
4* PRIMERA: SAN AGUSTIN RECOLETA, INTI PUNKU VALLE
4* PRIMERA SUPERIOR: HATUN INTI BOUTIQUE SUITE V/CITY, EL MAPI
5* LUJO: CASA DEL SOL
5* LUJO SUPERIOR:INKATERRA PUEBLO
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
COLOMBIA INCLUDE:
MEDELLÍN
CARTAGENA DE INDIAS:
PERU INCLUDE:
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Back to homepage Reload pageTerms, Conditions and Privacy
Terms and Conditions
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC make this Website available to all users (hereinafter, the “User” or “Customers” or “Users/Customers”), subject to the User’s acceptance, without modification, of these Terms and Conditions.
The User declares that they are of legal age (i.e., at least 18 years old) and have the legal capacity required to be bound by this agreement and to use this Website in accordance with these Terms and Conditions, which the User fully understands.
The User is responsible for keeping confidential and properly safeguarding the information provided by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to access the Website (see the Privacy Policy). The User agrees to be financially responsible for any use of this Website carried out using their information, whether by the User or by third parties.
The User also declares that all information provided by the User to access this Website and during its use is true, complete, and accurate, and undertakes to keep it updated.
This Website is exclusively for the User’s personal use. Any modification, reproduction, duplication, copying, distribution, sale, resale, or other forms of exploitation—whether for commercial purposes or otherwise—are prohibited.
The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User agrees that they will only use the Website for themselves and that any products or services purchased through the Website will be for their own use or consumption, or for the use or consumption of persons on whose behalf the User is legally authorized to act. The User shall not resell products or services purchased through the Website to other persons.
Purchase of Products and Services Through the Website
Through the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, the User has access to information about third-party products and services related to tourism and travel and, in certain cases, may book and purchase such products and services.
Any bookings or purchases made by the User with the providers selected by the User shall be subject to the specific terms and conditions established in each case by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC and such providers.
The User agrees to accept and comply with the purchase terms and conditions established by any provider with whom the User chooses to contract, including (without limitation) payment of any amounts due and compliance with any rules and restrictions regarding the availability of fares, products, or services. If special rules or restrictions apply to certain fares, products, or services selected by the User, the User accepts them in advance.
The preparation and updating of information regarding offers, products or services, prices, routes, distances, features, and any other relevant data and information about the products and services offered through the Website is the responsibility of the respective providers. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC are not responsible for maintaining, reviewing, supervising, or updating such information, nor do they have the ability to verify its truthfulness, timeliness, accuracy, or completeness.
The providers of products or services, each within the scope of their respective obligations, shall be responsible to the User for compliance with applicable laws and the terms and conditions of sale of each product or service contracted. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no obligation or liability whatsoever regarding any products or services not provided directly by them.
Intellectual and Industrial Property Rights
All content on the Website www.fenixia.ec (including, without limitation, text, graphics, logos, button icons, images, audio files, and software) is the property of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC or its content providers and is protected by national and international intellectual and industrial property laws.
Limitation of Liability
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC provide this Website “as is” and make their best efforts to keep it updated, maintained, and operating. However, they cannot guarantee the absence of technical failures, the infallibility of the service, or that the system or portal will be operational at all times.
Because the Website provides information about products and services provided or offered by third parties, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC cannot assume any legal responsibility for any lack of truthfulness, accuracy, and/or timeliness of the data contained in offers of products and/or services displayed on the Website by the different providers.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no liability for any damages that may arise, directly or indirectly, from the purchase of a product or the provision of a service offered on their Website due to the provider’s negligence or any other cause beyond MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC (see the conditions and policies applicable to each Product).
If, due to force majeure or unforeseeable events (including, but not limited to, political or economic unrest or instability affecting security, natural disasters, etc.), deficiencies arise in bookings, confirmations, and/or the execution of any travel or services contracted through MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, for circumstances that are not foreseeable or solvable by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or if it is even impossible to perform some of the agreed services, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC shall be excluded from any legal liability arising from such deficiencies or non-performance.
Links to Other Websites
The Website www.fenixia.ec may contain links to other websites not managed by us, included for reference purposes only. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not exercise any control over such websites and are not responsible for their content.
The inclusion of links to other websites does not imply that MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC promote, endorse, guarantee, or recommend them. Such links are offered solely as informational references, without any assessment of their content, owners, services, or products.
Applicable Law and Jurisdiction
Users voluntarily waive their jurisdiction and venue and agree to submit any dispute arising from or related to their relationship with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to resolution by an Arbitration Tribunal in the Province of Pichincha.
Refunds
No service purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC is eligible for a refund.
Customer/Traveler Responsibilities
It is the responsibility of the customer or traveler to stay informed about: changes in flight schedules, immigration policies or requirements for each destination, vaccines, and any other details related to their trip purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Privacy Policy
www.fenixia.ec (hereinafter “MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC” or “we”) value our users and are committed to protecting their privacy. In furtherance of this commitment, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC have developed this Privacy Policy (the “Privacy Policy” or “Policy”), which describes our policies and practices regarding the collection, use, and disclosure of personal information.
By visiting, using, and/or registering on this website (the “Website”), you, as a user (“you”), accept the practices described below. This Policy contains the privacy practices of the Website operated by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, in compliance with Ecuador’s Electronic Commerce Law, Electronic Signatures and Data Messages Law, and related regulations (hereinafter, “LPDP”).
Information Collected
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC receive and store any information that users provide while browsing our Website, using our online services, providing information by phone through our customer service center, participating in promotions and offers, registering as a user, communicating via email, posting information in forums, chat groups, or comments through which you interact on the Website, using our mobile and tablet application (the “Application”), or otherwise when contracting any product or service with us.
The collected information (the “Personal Information”) includes, among other things: first and last name, postal address, nationality, phone number, tax identification number, email address, and, if you make a reservation through our Website or the Application, your credit card information (such as credit card number, cardholder name, and expiration date). We may also request information about loyalty and frequent traveler programs.
You may choose not to provide certain information; however, certain information is generally required in order to purchase and carry out transactions on our Website or the Application. If you choose not to provide certain information, you will not be able to contract with us.
If you make a reservation on behalf of a third party, you must obtain that third party’s consent before providing their Personal Information.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may record or monitor calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted at the sole discretion of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Other Information Collected
To the extent permitted by law, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may obtain Personal Information about you and add it to the Personal Information you provide, from affiliated entities, business partners, and other independent third-party sources—such as public databases, information collected during a phone conversation with our customer service center, and/or through interactive applications.
Please note that all information we collect about you may be combined with your Personal Information to help us tailor communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC through the means described herein will be handled in accordance with this Privacy Policy. As stated below, this Policy does not cover the practices of third parties from whom we receive information.
Authorization to Register and Process Personal Information
By visiting, using, and/or registering on the Website and/or the Application of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you expressly authorize MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to register and process your Personal Information for, among other purposes: carrying out the transactions you initiate; offering products and services; sending confirmations and updates about your trip; invoice processing; answering your questions and comments; contacting you for customer service purposes; conducting surveys, statistics, or analyses regarding consumption habits or preferences; and notifying you by email about special offers and travel-related products and services that may be of interest to you unless you choose otherwise (see the “Opt-Out” policy below).
We use credit card information (such as cardholder name, credit card number, and expiration date) solely to complete the travel bookings you make through our Website and/or the Application, including sending your data to the final service providers to manage your bookings and/or purchase requests.
You may also choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to remember certain credit card and billing details, which will automatically appear when you access the Website and/or Application.
When collecting Personal Information for advertising or direct sales and similar activities in Ecuador, FENIXIA will process it in accordance with Article 9 of the LPDP and Article 49 of the regulations to the Organic Communication Law.
Storage and Transfer of Personal Information. Consent
All Personal Information is collected and stored on servers physically located in the United States. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may relocate these servers to another country in the future and may store Personal Information in the United States or other countries for backup purposes.
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to transfer your data to any country worldwide. By submitting Personal Information on the Website and/or the Application, you freely and informedly authorize and consent that, in Ecuador and in accordance with the LPDP and this Privacy Policy, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may collect, use, and store your Personal Information to: (i) provide the products and services you request; and (ii) send you relevant personalized information—including, but not limited to, the promotion of products and services.
In the event of a transfer of personal data, the recipient of the personal data will assume the same obligations applicable to the controller transferring the personal data.
Safeguarding and Confidentiality of Personal Information
Personal Information will be processed with the legally required level of protection to ensure its security and prevent alteration, loss, unauthorized processing, or unauthorized access.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC safeguard your Personal Information in accordance with the security and confidentiality standards and procedures required in Ecuador under Article 9 of the LPDP, Article 4 of the National Public Data Registry System Law, and related regulations.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not transmit, disclose, or provide the collected Personal Information to third parties other than the owner of such Personal Information and/or the third parties described in this Policy. The Website and/or the Application take reasonable measures to protect users’ Personal Information.
Access to Personal Information by Third Parties
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to share relevant Personal Information with providers to manage your reservations and/or purchase requests, such as airlines, hotels, car rental companies, wholesalers, and other providers of products and services you contract through our Website and/or our Application.
We may also share your Personal Information with providers that deliver services to MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, including credit card processors, business analytics, customer service, marketing, and fraud prevention. We may authorize service providers to collect Personal Information on our behalf as needed to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with business partners with whom we may jointly offer products or services. Such providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of Personal Information.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may also share Personal Information to comply with applicable regulations and cooperate with competent authorities. Finally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with companies within its corporate group. Third-party access to personal information will be governed by the opt-out policy described below.
Organic Law on Data Protection
In order to comply with Ecuador’s Organic Law on Personal Data Protection and other applicable regulations, you accept our Privacy Policy by clicking the “Search” button when requesting one of our services through our web portal.
If you have questions about the protection of your data and/or wish to request access to our policy and/or exercise any of your recognized rights, you may contact us through any digital channel or by email at it@universaldeviajes.com.
Opt-Out Policy
When you carry out transactions or register as a user with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you will be given an option regarding whether you wish to receive promotional newsletters, messages, or email alerts about offers. You may change your choices at any time through the email settings on the MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC website.
Each promotional email we send will also provide you with the opportunity to unsubscribe. In Ecuador, this is in accordance with Article 50 of the LPDP.
Rights of Access, Deletion, Rectification, and Objection
Users who are owners of Personal Information have the right to access, delete/cancel, and update their Personal Information, as well as to object to its processing and to be informed of any transfers made, free of charge at intervals not less than six months, unless a legitimate interest is proven, as established by the LPDP.
Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Information provided and agree to keep it duly updated.
These rights may be exercised in writing by submitting the corresponding request by email to: it@universaldeviajes.com. Your request must include: your full name and, if applicable, proof of legal representation; a simple copy of your national identity document; your email address and postal address for notifications; a contact phone number; and a clear and precise description of the personal data with respect to which you wish to exercise the right of access, rectification, or deletion/cancellation, as well as documents supporting the requested change.
Once the above requirements have been met, and whenever it is appropriate to grant the request, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC will inform you whether it has granted the request or denied it.
You may also access, update, and correct your registration information at any time by accessing “My Profile” on www.fenixia.ec.
Use of the Website
Please note that when you access the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, we automatically receive information about you and your computer. For example, we receive information from cookies and web beacons regarding your browser and operating system, the internet pages you have visited, the links you have viewed, your computer’s IP address, and the website you visited before entering our Website. We use the collected information primarily to improve your user experience and improve our service.
At all times, you may choose not to receive cookies by enabling your web browser to reject cookies or to notify you before accepting them. Please note that by refusing cookies you may not be able to access many travel services and planning tools offered on this Website. To facilitate transactions on our Website, you may choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to store information about your credit cards.
“Cookies” are text files that are automatically downloaded and stored on your computer’s hard drive when you browse a specific website or internet portal. Cookies allow certain data about your internet activity to be stored. Cookies are used to understand the interests, behavior, and demographics of those who visit or use our Website, to better understand needs and interests and provide better service or related information. We also use cookie-based information to analyze visited pages and searches, improve our commercial and promotional initiatives, display advertising or promotions and relevant banners, customize content, presentation, and services.
“Web beacons” are images that may appear embedded in web pages and websites and serve a purpose similar to cookies. Additionally, a web beacon is used to measure traffic patterns from one page to another in order to optimize traffic flow through the Website.
Password Protection and Access
When registering at www.fenixia.ec, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC require you to choose a user ID and password (i.e., access to a personal account within the Website). MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC also allow you to access www.fenixia.ec through two-factor authentication.
If you lose control of your account or password, you may lose control of your Personal Information and may be subject to legally valid transactions carried out in your name. Therefore, if your password is compromised for any reason, you must immediately: (i) change it by updating your registration information, and (ii) contact us.
External Links
This Website may contain links to other websites that have their own privacy and confidentiality policies. We recommend that if you visit those websites, you carefully review their practices and confidentiality policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Public Information
Please note that when you post information in a public area of this Website (including, without limitation: posts, chat groups, electronic photo albums, and comments about products and services), you make it available to other members, Website users, and the general public, which is outside the control of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC. Please keep this in mind and be careful about the information you choose to disclose.
Data Controller
The data controller/database owner is: MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Changes
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may modify this Privacy Policy in the future. Any change in how FENIXIA uses Personal Information will be reflected in future versions of this Privacy Policy and published on this page. You are advised to review the Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy, the practices of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or your transactions on www.fenixia.ec, you may contact us at:operaciones@universaldeviajes.com; it@universaldeviajes.com
MAYORISTA UNIVERSAL DE VIAJES provides coverage for customers in Ecuador.FENIXIA.EC provides coverage for customers worldwide.