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An unforgettable journey through Peru and Bolivia, combining culture, history, nature and adventure. Discover Lima, the Ballestas Islands, the Huacachina Oasis and the mysterious Nazca Lines. Continue to Cusco to explore its Inca heritage, visit the impressive Machu Picchu, experience the colorful Rainbow Mountain and enjoy the traditional Route of the Sun to Puno. Cruise across Lake Titicaca and discover the Floating Islands of the Uros and Taquile Island. The journey continues to Bolivia with a visit to the ancient archaeological site of Tiwanaku, the city of La Paz and the spectacular Uyuni Salt Flats, featuring its white landscapes, Incahuasi Island and giant cacti. A complete experience through some of the most iconic destinations in the Andes.
IMPORTANT INFORMATION:
DOCUMENTATION – 60 DAYS IN ADVANCE:To ensure the best available train option and services, it is mandatory to provide the following information at least 60 days before the travel date: Full name, Nationality, Date of birth, Document type and number, Copy of Passport or Identity Card (RG). National Driving License (CNH) is not accepted as a travel document. Passengers must present the same document used for the reservation when entering Machu Picchu.
MACHU PICCHU TICKETS: Tickets are subject to availability at the time of purchase. They will be requested in the following order: Circuit 2 – morning / Circuit 2 – afternoon / Circuit 3 – Royal Route, as an alternative. The requested circuit and time cannot be guaranteed until the tickets are confirmed.
TRAIN TO MACHU PICCHU: All rates include Expedition Train or The Voyager, depending on availability and program operation. Any upgrade to a higher train category is subject to an additional charge and availability.
HOTELS: The hotels indicated are suggested hotels or similar, subject to availability. Hotel reservations and confirmation will be managed 45 days in advance.
DAY 01: ARRIVAL IN LIMA
How exciting to arrive in Lima! Our team will meet you at Jorge Chávez Airport and take you to your hotel.
Accommodation in Lima.
DAY 02: CITY TOUR COLONIAL AND MODERN LIMA
Breakfast at the hotel.
Between 9:10 and 9:45 AM, or between 2:10 and 2:45 PM, you will be picked up from your hotel. First, we will take a panoramic tour of the enigmatic Huaca Pucllana, where the ancient ruins transport us to the bygone era of the Ichma and Lima cultures. Then, we will cross the olive groves of San Isidro, Lince, and Cercado, enjoying views of the Palace of Justice, the historic Lima Art Museum, and the vibrant Plaza San Martín.
In the Plaza de Armas, with its panoramic views, we delve into history, exploring the Cathedral , the Government Palace , and the City Hall. Then we head to the Convent of Santo Domingo , home to relics of the Peruvian saints Saint Martin de Porres and Saint Rose of Lima. There, we can learn about their history and the legacy they left in the city of Lima. (If the passenger wishes, the visit to the Convent of San Francisco and its famous catacombs can be substituted for an additional cost) .
Finally, we ended the day with a spectacular view of Love Park, Larcomar, and the Pacific Ocean. As the Lima sunset painted the sky, we felt the sea breeze and the beauty of the city before returning to the hotel.
Accommodation in Lima.
DAY 03: LIMA - PARACAS: BALLESTAS ISLANDS - ICA CITY TOUR + THE HUACACHINA DUNES - NASCA - (TOURIST TRANSPORT AND BUS)
04:10 - 04:40 hrs We get up early, full of enthusiasm for the adventure that awaits us.
5:00 AM We depart for the beautiful Paracas Bay . Upon arrival, we board a watercraft that
will take us to the breathtaking Ballestas Islands . Here, nature treats us to views of the mysterious "Candelabro" geoglyph and an incredible diversity of marine life: guano birds, Humboldt penguins, and playful sea lions . A natural spectacle that will leave you in awe!
Back at the pier, we enjoyed free time to explore, buy unique handicrafts, or savor delicious ice cream and shaved ice.
Ica: Our next stop is a traditional winery, where a guided tour immerses us in the fascinating process of making wines and piscos. Tasting these artisanal products is a delight for the palate. We enjoy lunch savoring the rich regional cuisine , a culinary experience you won't want to miss. (Not included).
Huacachina Oasis: The afternoon takes us to this desert oasis. We hop into exciting dune buggies and race across the dunes on an adrenaline-filled adventure. For the bravest, sandboarding offers an extra thrill . The views from the dunes are simply breathtaking!
7:00 PM We will then board a bus to Nazca . Upon arrival, our team will meet you at the bus station and take you to the hotel, where a well-deserved rest awaits after a day full of excitement and discoveries.
Accommodation in Nazca.
DAY 04: OVERFLIGHT OF THE NAZCA LINES - LIMA
Breakfast at the hotel: We start the day with a delicious breakfast, fueling up for the adventure that awaits us.
9:00 AM (Please coordinate with the team) We'll pick you up at the hotel. Today is the day to discover the enigmatic Nazca Lines! We'll board our small planes, full of excitement, to fly over and admire the famous figures like the Spider, the Hummingbird, and the Monkey from the sky. The view from above is simply breathtaking, a mystery that has fascinated humanity for centuries. After the flight, we'll head to the Nazca bus station for our return trip to Lima.
9:30 PM: Upon arrival in Lima, our team will be waiting to take us to the hotel, where we can rest and reflect on the incredible experiences of the day.
Accommodation in Lima
DAY 05: LIMA - CUSCO: CITY TOUR + ARCHAEOLOGICAL PARK
Breakfast at the hotel.
Transfer to the airport for your flight to the magical city of Cusco . Upon arrival, our team will give you a warm welcome and take you to your chosen hotel.
Between 12:30 and 1:00 PM, the city tour begins with a historical visit to the Plaza Mayor, where colonial and Inca architecture blend seamlessly. Next, we'll marvel at the majestic Cusco Cathedral, a treasure of Renaissance and colonial style. Following this, we'll visit the Qoricancha Temple , a jewel of Inca architecture, now the Convent of Santo Domingo. Finally, we'll explore four nearby archaeological sites: Sacsayhuaman , with its imposing walls; Qenqo , a mysterious stone labyrinth; Puca Pucara , a red fortress; and Tambomachay , renowned for its ceremonial fountains.
We returned to the city, filled with awe and admiration.
Accommodation in Cusco.
DAY 06: FULL DAY MACHU PICCHU
Breakfast at the hotel or box breakfast.
The day arrived to visit one of the 7 Wonders of the Modern World . We started very early to head to the train station in Wanchaq, Poroy, or Ollantaytambo , depending on the season. We boarded the train bound for Machu Picchu Pueblo or Aguas Calientes.
Our team will assist us in boarding the bus that will take us to the entrance of the sanctuary, along a road with breathtaking curves, offering spectacular views of the Urubamba River as it carves the famous canyon. The Lost City of the Incas, Machu Picchu, will welcome us with its incredible terraces, staircases, and ceremonial sites and urban areas. Energy emanates from the entire place. After a guided tour, we will return to the village to enjoy a delicious lunch at one of the local restaurants. Finally, we will return to the city of Cusco, filled with unforgettable memories .
Overnight in Cusco.
DAY 07: RAINBOW MOUNTAIN - VINICUNCA
4:20 to 5:00 AM Hotel pick-up. We wake up very early, full of excitement and with our best walking shoes ready for an unforgettable adventure to the famous Rainbow Mountain. We travel to the foothills of the majestic Ausangate Mountain , where we will stop in the charming town of Cusipata to enjoy a hot breakfast that will fill us with energy and warmth. After a brief, inspiring talk, accompanied by our expert guide, we began an exciting two-hour hike. Along the way, we immersed ourselves in the fascinating customs and mysticism that envelop the Andes Mountains. Each step brought us closer to the wonder that awaited us.
Upon arrival, we were awestruck by the breathtaking Andean landscape, with its vibrant, dreamlike colors. This is the perfect moment to capture stunning photos and create memories that will last a lifetime.
On our return, we'll head back to the charming village of Cusipata, where a delicious lunch awaits us, a welcome respite after our hike. Finally, we'll return to your hotel in Cusco, filled with unforgettable memories and experiences to cherish forever.
Accommodation in Cusco.
DAY 08: CUSCO - PUNO: ROUTE OF THE SUN (ANDAHUAYLILLAS - RAQCHI – SICUANI – LA RAYA)
Breakfast at the hotel.
Our team in Cusco will assist us with the transfer to the tourist bus station.
7:00 AM We depart from Cusco towards the charming city of Puno. Along the way, we'll visit some important attractions that will leave you in awe. First, the chapel of Andahuaylillas, known as "the Sistine Chapel of the Americas" for the breathtaking beauty of its murals. A true artistic treasure!
Next, we explored the Raqchi archaeological complex, famous as the temple of the god Wiracocha. Here, you can feel the history and spirituality that surrounds this sacred place.
Afterwards, we'll enjoy a delicious lunch that will recharge our energy for the rest of our journey. Our next stop will be La Raya Pass , the natural border between the cities of Cusco and Puno . The views here are simply spectacular!
Finally, we will visit the fascinating Lithic Museum of Pukara, where we will admire the famous sculpture of Hatun Ñan Qac, known as the supreme executioner. This museum is a window into the past and the ancient cultures that inhabited this region.
5:00 PM Upon arrival in Puno, our friends will be waiting for us at the bus station to take us to the hotel and rest after a day full of adventures and discoveries.
Accommodation in Puno.
DAY 09: UROS AND TAQUILE ISLANDS TOURS
Breakfast at the hotel.
7:30 AM Hotel pick-up . We'll get ready early and excitedly head to the port of Puno to begin a lake crossing on a very fast boat, which will quickly take us to the fascinating Floating Islands of the Uros. This group of floating islands, made of totora reeds, is inhabited by our friends the Uros, descendants of one of the oldest cultures in the Americas. Here, you can appreciate their unique way of life and their incredible creations, such as woolen textiles and taxidermied animals. A truly unique cultural experience!
Next, we'll visit the beautiful Taquile Island, where we'll enjoy a delicious lunch. You'll have time to explore the island and shop in the community, taking home unique souvenirs of this special place.
In the afternoon, we returned to Puno, full of new experiences and wonderful memories.
Accommodation in Puno.
DAY 10: PUNO – DESAGUADERO – TIWANAKU – LA PAZ
Breakfast at the hotel.
Hotel pick-up in Puno . This day will be an exciting adventure as we cross the border into Bolivia. First, we'll travel to Desaguadero (Peru-Bolivia border) , a journey of approximately 2.5 hours. With full immigration assistance, we'll transfer to the transportation of our Bolivian friends.
We will visit the impressive archaeological site of Tiwanaku, an ancient pre-Incan city declared a UNESCO World Heritage Site . Here, we will explain the fascinating Ceramic Museum, the Lithic Museum, and the archaeological sites of Kalasasaya and Puma Punku. Every corner of Tiwanaku is steeped in history and mystery!
After the visit, we will enjoy a delicious lunch at a local tourist restaurant in Tiwanaku, where we can savor the local cuisine.
Later, we'll continue our journey to the vibrant city of La Paz . Upon arrival, you'll have free time to explore and enjoy the city at your own pace.
At the appropriate time, we will transfer to the station to board the bus to the magical city of Uyuni. Overnight on the bus.
DAY 11: UYUNI SALT FLAT TOUR
Our team in Bolivia will pick us up at the station and take us to the charming town of Uyuni to begin a day full of wonders. We'll start our tour at the fascinating Train Cemetery, a place steeped in history and nostalgia.
09:30 We begin the tour: We will visit the Train Cemetery (old locomotives that were used to transport minerals), we continue towards the indigenous community of Colchani, observing the rustic production of iodized salt , entering the white deserts in their fullness , typical extraction landscapes such as salt mounds, salt springs, the first salt hotel now a local museum and then, Incahuasi Island , a typical place with the presence of giant cacti in a volcanic rock habitat.
Afterwards, we will have lunch in the center of the Salar (only in dry season)
At the appropriate time, transfer to the station to board the bus back to La Paz.
Overnight bus trip.
DAY 12: CITY TOUR LA PAZ (HISTORIC CENTER) + VALLEY OF THE MOON
Pick-up from the station and transfer to the hotel.
3:00 PM Hotel pick-up to begin the tour of La Paz's traditional markets, a panoramic view of San Pedro Prison, famous for its unique infrastructure and design, unlike other prisons; a ride on the world's longest cable car system ( no ride included) ; and a visit to the famous Valley of the Moon, located 10 km from downtown La Paz, with its curious clay formations created by wind erosion and heavy rains; named after the famous astronaut Neil Armstrong. Next, we'll travel to the Killi Killi viewpoint, passing through La Paz's residential area and the world's highest football stadium , from where you'll enjoy a spectacular 360° view of the city. Afterward, we'll visit the city's historic center, where we'll see Plaza Murillo, the Legislative Palace, the Metropolitan Cathedral, and the Church of San Francisco. Finally, we'll visit the Witches' Market (to understand the mystical aspects of Andean rituals and thought). Return to the hotel.
Accommodation in La Paz.
DAY 13: DEPARTURE FROM LA PAZ
Breakfast. At a pre-arranged time, transfer to La Paz Airport to board your return flight to your city of origin. End of services.
SUGGESTED HOTELS:
LIMA:
3* LIGHT: TAMBO I & II | IBIS BUDGET |ARAWI EXPRESS | BRITANIA C & M | FERRE DE VILLE
3* TURISTA: LIMA D | MARIEL |IKONIK | IBIS LARCO | LOS GIRASOLES
3* TURISTA SUPERIOR: TIERRA VIVA CENTRO MIR |RED RADISSON | ARAWI PRIME | BEST WESTER URBAN LARCO * |CASA ANDINA STD BENAVIDES *
4* PRIMERA: DAZZLER | RADISSON DECAPOLIS | CASA ANDINA SELECT | SOL DE ORO STD | ESTELAR | FAIRFIELD (D) | JOSE ANTONIO EXC
4* PRIMERA SUPERIOR: INNSIDE | JOSE ANTONIO DLX |HILTON GARDEN INN |MERCURE | COURTYARD (D) | CASA ANDINA PREMIUM |HOLIDAY INN
5* LUJO: PULLMAN | NHOW LIMA ROOM |ALOFT | SOUMA | CROWNE PLAZA SUP
5* LUJO SUPERIOR: HILTON MIRAFLORES | AC MIRAFLORES DLX CITY VIEW | EL PARDO DOUBLETREE * |INDIGO LIMA MIRAFLORES *
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
NASCA:
3* LIGHT: ORO VIEJO, ALEGRIA
3* TURISTA: DM NASCA CASA ANDINA
3* TURISTA SUPERIOR: DM NASCA CASA ANDINA
4* PRIMERA: MAJORO
4* PRIMERA SUPERIOR: MAJORO
5* LUJO: MAJORO - JR SUITE
5* LUJO SUPERIOR: MAJORO - JR SUITE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
CUSCO:
3* LIGHT: PRISMA | INTIWATANA | ANDEN INCA |INKA WASI | TURU WASI
3* TURISTA: WAMAN CUSCO | INKARRI CUS & REG | MAMASARA | SIETE VENTANAS | SAN FRANCISCO PLAZA | SUEÑOS DEL INKAHACIENDA CUS & REG
3* TURISTA SUPERIOR: TERRA ANDINA | TIERRA VIVA C. | SAN AGUSTÍN INT. | TAYPIKALA | CASONA PLAZA | BALCÓN CUSCO | YAWAR INKA | CASA ANDINA STD CAT - SB
4* PRIMERA: SAN AGUSTIN DORADO & PLAZA |LOS PORTALES | ABITTARE
4* PRIMERA SUPERIOR: COSTA DEL SOL | HILTON GARDEN INN | JOSE ANTONIO | SONESTA | HAMPTON BY HILTON | INTI PUNKU | MOTTO BY HILTON STD
5* LUJO: ARANWA BOUTIQUE CLASSIC |PALACIO MANCO CAPAC | CASA ANDINA PREMIUM |NOVOTEL
5* LUJO SUPERIOR: ARANWA BOUTIQUE DLX |CASA CARTAGENA LP SUITE & T | PALACIO MANCO CAPAC
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
PUNO:
3* LIGHT: TERRA MISTICA PUNO, CASONA BALSAS INN, SOL PLAZA PUNO
3* TURISTA: CASONA PLAZA CENTRO | HACIENDA PUNO | CONDE DE LEMOS
3* TURISTA SUPERIOR:CASONA PLAZA PUNO |QALASAYA | TIERRA VIVA |CASA ANDINA STD |HACIENDA PLAZA
4* PRIMERA: TAYPIKALA LAGO |ROYAL INN PUNO |JOSE ANTONIO
4* PRIMERA SUPERIOR: LAKE TITICACA SUP |CASA ANDINA PREMIUM SIN V/LAGO
5* LUJO: GHL PUNO SUP |CASA ANDINA PREMIUM SUP & PREMIUM SUNSET
5* LUJO SUPERIOR: GHL PUNO SUNRISE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
LA PAZ:
3* LIGHT: MADERO
3* TURISTA: ALTUS EXPRESS
3* TURISTA SUPERIOR: ILLAMPU
4* PRIMERA: BRISAS DEL SUR, CASA GRANDE EXPRESS
4* PRIMERA SUPERIOR: RITZ Hab Executive
5* LUJO: RITZ Suite Executive, MITRU SUR STD, MET STD
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
UYUNI:
3* LIGHT: KACHI, HOTELCIELO & SAL
3* TURISTA: CASA DE SAL
3* TURISTA SUPERIOR: JARDINES DE UYUNI
4* PRIMERA: PALACIO DE SAL - STD
4* PRIMERA SUPERIOR: PALACIO DE SAL - VIP
5* LUJO: PALACIO DE SAL - SUITE
(D): Tarifa dinámica | (*): Hoteles que aplican suplemento adicional.
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Back to homepage Reload pageTerms, Conditions and Privacy
Terms and Conditions
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC make this Website available to all users (hereinafter, the “User” or “Customers” or “Users/Customers”), subject to the User’s acceptance, without modification, of these Terms and Conditions.
The User declares that they are of legal age (i.e., at least 18 years old) and have the legal capacity required to be bound by this agreement and to use this Website in accordance with these Terms and Conditions, which the User fully understands.
The User is responsible for keeping confidential and properly safeguarding the information provided by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to access the Website (see the Privacy Policy). The User agrees to be financially responsible for any use of this Website carried out using their information, whether by the User or by third parties.
The User also declares that all information provided by the User to access this Website and during its use is true, complete, and accurate, and undertakes to keep it updated.
This Website is exclusively for the User’s personal use. Any modification, reproduction, duplication, copying, distribution, sale, resale, or other forms of exploitation—whether for commercial purposes or otherwise—are prohibited.
The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User agrees that they will only use the Website for themselves and that any products or services purchased through the Website will be for their own use or consumption, or for the use or consumption of persons on whose behalf the User is legally authorized to act. The User shall not resell products or services purchased through the Website to other persons.
Purchase of Products and Services Through the Website
Through the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, the User has access to information about third-party products and services related to tourism and travel and, in certain cases, may book and purchase such products and services.
Any bookings or purchases made by the User with the providers selected by the User shall be subject to the specific terms and conditions established in each case by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC and such providers.
The User agrees to accept and comply with the purchase terms and conditions established by any provider with whom the User chooses to contract, including (without limitation) payment of any amounts due and compliance with any rules and restrictions regarding the availability of fares, products, or services. If special rules or restrictions apply to certain fares, products, or services selected by the User, the User accepts them in advance.
The preparation and updating of information regarding offers, products or services, prices, routes, distances, features, and any other relevant data and information about the products and services offered through the Website is the responsibility of the respective providers. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC are not responsible for maintaining, reviewing, supervising, or updating such information, nor do they have the ability to verify its truthfulness, timeliness, accuracy, or completeness.
The providers of products or services, each within the scope of their respective obligations, shall be responsible to the User for compliance with applicable laws and the terms and conditions of sale of each product or service contracted. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no obligation or liability whatsoever regarding any products or services not provided directly by them.
Intellectual and Industrial Property Rights
All content on the Website www.fenixia.ec (including, without limitation, text, graphics, logos, button icons, images, audio files, and software) is the property of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC or its content providers and is protected by national and international intellectual and industrial property laws.
Limitation of Liability
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC provide this Website “as is” and make their best efforts to keep it updated, maintained, and operating. However, they cannot guarantee the absence of technical failures, the infallibility of the service, or that the system or portal will be operational at all times.
Because the Website provides information about products and services provided or offered by third parties, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC cannot assume any legal responsibility for any lack of truthfulness, accuracy, and/or timeliness of the data contained in offers of products and/or services displayed on the Website by the different providers.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC assume no liability for any damages that may arise, directly or indirectly, from the purchase of a product or the provision of a service offered on their Website due to the provider’s negligence or any other cause beyond MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC (see the conditions and policies applicable to each Product).
If, due to force majeure or unforeseeable events (including, but not limited to, political or economic unrest or instability affecting security, natural disasters, etc.), deficiencies arise in bookings, confirmations, and/or the execution of any travel or services contracted through MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, for circumstances that are not foreseeable or solvable by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or if it is even impossible to perform some of the agreed services, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC shall be excluded from any legal liability arising from such deficiencies or non-performance.
Links to Other Websites
The Website www.fenixia.ec may contain links to other websites not managed by us, included for reference purposes only. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not exercise any control over such websites and are not responsible for their content.
The inclusion of links to other websites does not imply that MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC promote, endorse, guarantee, or recommend them. Such links are offered solely as informational references, without any assessment of their content, owners, services, or products.
Applicable Law and Jurisdiction
Users voluntarily waive their jurisdiction and venue and agree to submit any dispute arising from or related to their relationship with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to resolution by an Arbitration Tribunal in the Province of Pichincha.
Refunds
No service purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC is eligible for a refund.
Customer/Traveler Responsibilities
It is the responsibility of the customer or traveler to stay informed about: changes in flight schedules, immigration policies or requirements for each destination, vaccines, and any other details related to their trip purchased through any sales channel of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Privacy Policy
www.fenixia.ec (hereinafter “MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC” or “we”) value our users and are committed to protecting their privacy. In furtherance of this commitment, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC have developed this Privacy Policy (the “Privacy Policy” or “Policy”), which describes our policies and practices regarding the collection, use, and disclosure of personal information.
By visiting, using, and/or registering on this website (the “Website”), you, as a user (“you”), accept the practices described below. This Policy contains the privacy practices of the Website operated by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, in compliance with Ecuador’s Electronic Commerce Law, Electronic Signatures and Data Messages Law, and related regulations (hereinafter, “LPDP”).
Information Collected
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC receive and store any information that users provide while browsing our Website, using our online services, providing information by phone through our customer service center, participating in promotions and offers, registering as a user, communicating via email, posting information in forums, chat groups, or comments through which you interact on the Website, using our mobile and tablet application (the “Application”), or otherwise when contracting any product or service with us.
The collected information (the “Personal Information”) includes, among other things: first and last name, postal address, nationality, phone number, tax identification number, email address, and, if you make a reservation through our Website or the Application, your credit card information (such as credit card number, cardholder name, and expiration date). We may also request information about loyalty and frequent traveler programs.
You may choose not to provide certain information; however, certain information is generally required in order to purchase and carry out transactions on our Website or the Application. If you choose not to provide certain information, you will not be able to contract with us.
If you make a reservation on behalf of a third party, you must obtain that third party’s consent before providing their Personal Information.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may record or monitor calls made to our customer service center for quality control and staff training purposes. Call recordings will be retained for as long as reasonably necessary and then deleted at the sole discretion of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Other Information Collected
To the extent permitted by law, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may obtain Personal Information about you and add it to the Personal Information you provide, from affiliated entities, business partners, and other independent third-party sources—such as public databases, information collected during a phone conversation with our customer service center, and/or through interactive applications.
Please note that all information we collect about you may be combined with your Personal Information to help us tailor communications to your needs and develop new products or services that may be of interest to you. Any Personal Information obtained by MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC through the means described herein will be handled in accordance with this Privacy Policy. As stated below, this Policy does not cover the practices of third parties from whom we receive information.
Authorization to Register and Process Personal Information
By visiting, using, and/or registering on the Website and/or the Application of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you expressly authorize MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to register and process your Personal Information for, among other purposes: carrying out the transactions you initiate; offering products and services; sending confirmations and updates about your trip; invoice processing; answering your questions and comments; contacting you for customer service purposes; conducting surveys, statistics, or analyses regarding consumption habits or preferences; and notifying you by email about special offers and travel-related products and services that may be of interest to you unless you choose otherwise (see the “Opt-Out” policy below).
We use credit card information (such as cardholder name, credit card number, and expiration date) solely to complete the travel bookings you make through our Website and/or the Application, including sending your data to the final service providers to manage your bookings and/or purchase requests.
You may also choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to remember certain credit card and billing details, which will automatically appear when you access the Website and/or Application.
When collecting Personal Information for advertising or direct sales and similar activities in Ecuador, FENIXIA will process it in accordance with Article 9 of the LPDP and Article 49 of the regulations to the Organic Communication Law.
Storage and Transfer of Personal Information. Consent
All Personal Information is collected and stored on servers physically located in the United States. MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may relocate these servers to another country in the future and may store Personal Information in the United States or other countries for backup purposes.
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to transfer your data to any country worldwide. By submitting Personal Information on the Website and/or the Application, you freely and informedly authorize and consent that, in Ecuador and in accordance with the LPDP and this Privacy Policy, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may collect, use, and store your Personal Information to: (i) provide the products and services you request; and (ii) send you relevant personalized information—including, but not limited to, the promotion of products and services.
In the event of a transfer of personal data, the recipient of the personal data will assume the same obligations applicable to the controller transferring the personal data.
Safeguarding and Confidentiality of Personal Information
Personal Information will be processed with the legally required level of protection to ensure its security and prevent alteration, loss, unauthorized processing, or unauthorized access.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC safeguard your Personal Information in accordance with the security and confidentiality standards and procedures required in Ecuador under Article 9 of the LPDP, Article 4 of the National Public Data Registry System Law, and related regulations.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC do not transmit, disclose, or provide the collected Personal Information to third parties other than the owner of such Personal Information and/or the third parties described in this Policy. The Website and/or the Application take reasonable measures to protect users’ Personal Information.
Access to Personal Information by Third Parties
You provide your unequivocal consent for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to share relevant Personal Information with providers to manage your reservations and/or purchase requests, such as airlines, hotels, car rental companies, wholesalers, and other providers of products and services you contract through our Website and/or our Application.
We may also share your Personal Information with providers that deliver services to MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, including credit card processors, business analytics, customer service, marketing, and fraud prevention. We may authorize service providers to collect Personal Information on our behalf as needed to operate certain elements of our Website and/or our Application or to facilitate the delivery of online advertising tailored to your interests.
Additionally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with business partners with whom we may jointly offer products or services. Such providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of Personal Information.
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may also share Personal Information to comply with applicable regulations and cooperate with competent authorities. Finally, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may share Personal Information with companies within its corporate group. Third-party access to personal information will be governed by the opt-out policy described below.
Organic Law on Data Protection
In order to comply with Ecuador’s Organic Law on Personal Data Protection and other applicable regulations, you accept our Privacy Policy by clicking the “Search” button when requesting one of our services through our web portal.
If you have questions about the protection of your data and/or wish to request access to our policy and/or exercise any of your recognized rights, you may contact us through any digital channel or by email at it@universaldeviajes.com.
Opt-Out Policy
When you carry out transactions or register as a user with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, you will be given an option regarding whether you wish to receive promotional newsletters, messages, or email alerts about offers. You may change your choices at any time through the email settings on the MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC website.
Each promotional email we send will also provide you with the opportunity to unsubscribe. In Ecuador, this is in accordance with Article 50 of the LPDP.
Rights of Access, Deletion, Rectification, and Objection
Users who are owners of Personal Information have the right to access, delete/cancel, and update their Personal Information, as well as to object to its processing and to be informed of any transfers made, free of charge at intervals not less than six months, unless a legitimate interest is proven, as established by the LPDP.
Users guarantee and are responsible for the truthfulness, accuracy, validity, and authenticity of the Personal Information provided and agree to keep it duly updated.
These rights may be exercised in writing by submitting the corresponding request by email to: it@universaldeviajes.com. Your request must include: your full name and, if applicable, proof of legal representation; a simple copy of your national identity document; your email address and postal address for notifications; a contact phone number; and a clear and precise description of the personal data with respect to which you wish to exercise the right of access, rectification, or deletion/cancellation, as well as documents supporting the requested change.
Once the above requirements have been met, and whenever it is appropriate to grant the request, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC will inform you whether it has granted the request or denied it.
You may also access, update, and correct your registration information at any time by accessing “My Profile” on www.fenixia.ec.
Use of the Website
Please note that when you access the Website of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, we automatically receive information about you and your computer. For example, we receive information from cookies and web beacons regarding your browser and operating system, the internet pages you have visited, the links you have viewed, your computer’s IP address, and the website you visited before entering our Website. We use the collected information primarily to improve your user experience and improve our service.
At all times, you may choose not to receive cookies by enabling your web browser to reject cookies or to notify you before accepting them. Please note that by refusing cookies you may not be able to access many travel services and planning tools offered on this Website. To facilitate transactions on our Website, you may choose for MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC to store information about your credit cards.
“Cookies” are text files that are automatically downloaded and stored on your computer’s hard drive when you browse a specific website or internet portal. Cookies allow certain data about your internet activity to be stored. Cookies are used to understand the interests, behavior, and demographics of those who visit or use our Website, to better understand needs and interests and provide better service or related information. We also use cookie-based information to analyze visited pages and searches, improve our commercial and promotional initiatives, display advertising or promotions and relevant banners, customize content, presentation, and services.
“Web beacons” are images that may appear embedded in web pages and websites and serve a purpose similar to cookies. Additionally, a web beacon is used to measure traffic patterns from one page to another in order to optimize traffic flow through the Website.
Password Protection and Access
When registering at www.fenixia.ec, MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC require you to choose a user ID and password (i.e., access to a personal account within the Website). MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC also allow you to access www.fenixia.ec through two-factor authentication.
If you lose control of your account or password, you may lose control of your Personal Information and may be subject to legally valid transactions carried out in your name. Therefore, if your password is compromised for any reason, you must immediately: (i) change it by updating your registration information, and (ii) contact us.
External Links
This Website may contain links to other websites that have their own privacy and confidentiality policies. We recommend that if you visit those websites, you carefully review their practices and confidentiality policies, since this Privacy Policy does not cover the practices or policies of third parties, including those that may disclose and/or share information with MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Public Information
Please note that when you post information in a public area of this Website (including, without limitation: posts, chat groups, electronic photo albums, and comments about products and services), you make it available to other members, Website users, and the general public, which is outside the control of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC. Please keep this in mind and be careful about the information you choose to disclose.
Data Controller
The data controller/database owner is: MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC.
Changes
MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC may modify this Privacy Policy in the future. Any change in how FENIXIA uses Personal Information will be reflected in future versions of this Privacy Policy and published on this page. You are advised to review the Privacy Policy periodically.
Contact
If you have questions about this Privacy Policy, the practices of MAYORISTA UNIVERSAL DE VIAJES and FENIXIA.EC, or your transactions on www.fenixia.ec, you may contact us at:operaciones@universaldeviajes.com; it@universaldeviajes.com
MAYORISTA UNIVERSAL DE VIAJES provides coverage for customers in Ecuador.FENIXIA.EC provides coverage for customers worldwide.